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Which of the following parabolas opens down?

An office supply company conducted a survey before marketing a new paper shredder designed for home use. in the survey, 80 % of the people who tried the shredder were satisfied with it. because of this high satisfaction rate, the company decided to market the new shredder. assume that 80 % of all people are satisfied with this shredder. during a certain month, 100 customers bought this shredder. find the probability that of these 100 customers, the number who are satisfied is 69 or fewer.

One x-intercept for a parabola is at the point (1,0). use the factor method to find x-intercept for the parabola defined by the equation y=-3x^2+5x+2