Liz flips a coin 60 times. The coin lands heads up 36 times and tails up 24 times. The EXPERIMENTAL probability of the coin landing TAILS up is ___%.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%