Amachine for $152,000. its estimated life is 10 years with a residual value of $9,000. using the straight-line method, what is the book value of the machine at the end of year 2?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%