A number divied by three less two is at most two

The management of a supermarket wants to adopt a new promotional policy of giving a free gift to every customer who spends more than a certain amount per visit at this supermarket. the expectation of the management is that after this promotional policy is advertised, the expenditures for all customers at this supermarket will be normally distributed with a mean of $95 and a standard deviation of $20. if the management wants to give free gifts to at most 10% of the customers, what should the amount be above which a customer would receive a free gift?

What is the answer to question 11? will give extra points! include a explanation (reasonable) for you : )

At the beginning of a call to the cable company, a message tells customers, "after you finish talking to our customer service representative, you will be asked to take a five-question survey about the level of service you recieved. it would be appreciated if you could stay on the line to answer the survey questions." what type of sampling is the cable company using?