Someone help plz I need some help help... plz... I? Help

Our goal is to collect email addresses from 60% of customers who purchase a product." so that means if i talk to 95 customers, i need to persuade to provide an email address?

Icould really use some with this question.

Logan wants to know how many skateboards have defective parts. he inspects 20,000 skateboards and keeps track of the number of defects per board. use his probability distribution table to find the expected value for defects on a skateboard.