Ten slips of paper labeled from 1 to 10 are placed in a hat. The first slip of paper is not replaced before selecting the second slip of paper. What is the probability of selecting a number less than 2 then a number greater than 7?

3100
350
115
130

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%