am i the only who thinks this app is kinda addicting? like i’m supposed to be writing an essay rn but i’m too busy scrolling on this app answering questions lol

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%