Write a closed-form definition to find any term for the sequence established by the rules below. Let "n" stand for the position of the term in the sequence and "a(n)" show the value of the term defined by "n." f (n) = f (n - 1) + 6 where f (1) = 10

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%