A diner was eating at a restaurant. In a plate of noodles was a rather large shard of broken, off-white ceramic. Upon finding this physical hazard, the diner showed the problem to server and requested a replacement plate of noodles. What should the manager of the restaurant do to make sure this situation doesn't happen again? -This is for Culinary Art!

The manager should replace the menu item immediately with some sort of apology. The kitchen should discover the source of the problem and make sure that safe procedures will be followed to prevent this from happening in the future. Also if I was the manager I'd search for evidence that the customer may have tampered with his/ her dish for a free meal. Never trust anyone even if they are always right.