An important problem in industry is shipment damage. a windshield factory ships its product by truck and determines that it cannot meet its profit expectations if, on average, the number of damaged items per truckload is greater than 12. a random sample of 12 departing truckloads is selected at the delivery point and the average number of damaged items per truckload is calculated to be 11.3 with a calculated sample of variance of 0.49. select a 99% confidence interval for the true mean of damaged items.