Sprint is curious as to how much value each customer provides to the firm. management has estimated that it currently costs $10 on average to acquire and attract a new customer. most customers sign up for the $79.99/month phone plan with a margin of $61.99. past audits of the firm's data suggest that most customers remain with sprint for 7 years. a. what is the clv? b. what if the salesperson upsells new customers to the premier plan of $99.99 per month with a cost of $22/month to the firm? what happens to clv if customer satisfaction decreases and retention drops to 2 years (the required time of the sales contract)? by how much does clv change? c.

8

step-by-step explanation:

part a

answer: a reasonable domain is where n is a real number. so n can be between 0 and 10. both endpoints are included.

work shown:

n is the number of days after the experiment starts. the smallest n can be is n = 0 which means that 0 days have gone by, and we're at the start. to find out how large n should be, then replace f(n) with 16.13 and solve for n. use logarithms to isolate the exponent.

f(n) = 12*(1.03)^n

16.13 = 12*(1.03)^n

16.13/12 = (1.03)^n

1.34416666666667 = (1.03)^n

(1.03)^n = 1.34416666666667

log[ (1.03)^n ] = log[ 1.34416666666667 ]

n*log[ 1.03 ] = log[ 1.34416666666667 ]

n = log[ 1.34416666666667 ]/log[ 1.03 ]

n = 10.0062999823929

this rounds to n = 10 which is fairly close but not 100% perfect. so this is the largest n can be.

note: if you plug n = 10 into f(n), you'll get roughly 16.127 which rounds to 16.13 (this comes up again in part c)

=====================================

part b

answer: the y intercept is 12. it represents the starting height of the plant in cm.

work shown:

plug n = 0 into the f(n) function. simplify

f(n) = 12*(1.03)^n

f(0) = 12*(1.03)^0

f(0) = 12*(1)

f(0) = 12

on day n = 0, aka the starting point, the height f(n) is 12 cm

=====================================

part c

answer: the average rate of change is approximately 0.43061036458991 (round however you need to). this represents the average growth rate from day n = 3 to day n = 10. so the plant grew roughly 0.43 cm per day during this timespan, assuming you round to 2 decimal places.

work shown:

compute f(3)

f(n) = 12*(1.03)^n

f(3) = 12*(1.03)^3

f(3) = 13.112724 < we'll use this later

compute f(10)

f(n) = 12*(1.03)^n

f(10) = 12*(1.03)^10

f(10) = 16.1269965521294 < we'll use this later

now use the formula below with a = 3 and b = 10

aroc = average rate of change

aroc = [ f(b) - f(a) ]/[ b - a ]

aroc = [ f(10) - f(3) ]/[ 10 - 3 ]

aroc = (16.1269965521294 - 13.112724)/(10 - 3)

aroc = 3.0142725521294/7

aroc = 0.43061036458991

round this however you need to

note: the plant grew approximately 3.01 cm over 7 days, so roughly 0.43 cm per day is the average growth rate (if you were to round to 2 decimal places).

if gloria has "carry over" minutes, (that is, any minutes paid for but not used in a month can be applied to her payment for minutes in the next month,) her total usage for the three months is: total minutes = 320 + 243 + 489 = 1052 minutes number of 200 minute blocks = 1052/200 = 5 r52 (that is 5 with a remainder of 52) rounding up the number of 200 minute blocks gives her usage for the three months as 6 blocks. the cost for six blocks is 6 x $25 = $150 she also has 200 - 52 or 148 carry over minutes if gloria pays each month and unused minutes are lost, applying the rounding up procedure to each month gives: first month usage of 320 minutes rounds up to 2 blocks of 200 minutes for a payment of 2 x $25 = $50 second month usage of 243 minutes rounds up to 2 blocks of 200 minutes for a payment of 2 x $25 = $50 third month usage of 489 minutes rounds up to 3 blocks of 200 minutes for a payment of 3 x $25 = $75 total payments for the three months are $50 + $50 + $75 = $175 get the plan with carry over minutes!