School starts tomorrow 15 points all of the letters that spell mississippi are put into a bag. what is the probability of selecting a vowel and then after replacing the letter also drawing an s

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%