Great customer service is more a mindset than a checklist, and it has to do with: A. Keeping overhead costs low and providing the best products imaginable
B. Having customer orders shipped promptly
C. Staying ahead of competitors at any cost in order to win customer loyalty
D. Helping customers feel listened to and understood

D.

Explanation:

Customer service is mainly helping customers feel listened to and understood. In every single company, there are always going to be customers who are having problems with their purchase or even potential customers that simply do not understand the product or service that the company is offering. Customer service is there to answer all the questions that these customers may have and solve any issues so that the customer always feels listened to, understood, and satisfied with their purchase/experience

"quid pro quo" harassment takes place when a supervisor requires sex, sexual favors, or sexual contact from an employee/job candidate as a condition of their employment. only supervisors who have the authority to make tangible employment actions (i.e. hire, fire, promote, can commit "quid pro quo" harassment.