A social worker spends a long time talking with a patient. She learns that the patient has two children that she has not seen since birth. The social worker lectures the patient on what a terrible mother she is and how irresponsible it was to have children if she was just going to discard them. She ends the conversation telling the mother that she is a worthless loser. This is an example of . effective communication because she is telling the truth
ineffective communication because she humiliated the patient
effective communication because it is her job to discuss the patient’s problems
ineffective communication because she is over reacting