Question 5 ( 5 points ) The management team at Electronics Galaxy is evaluating whether to have sales staff wear uniforms on the showroom floor . What should they consider about wearing uniforms ? a) How staff are dressed doesn't usually have much of an impact on customers. b) Uniforms can help customers identify members of the sales staff. Team morale usually suffers when uniforms are put in place . c) d) Uniforms can take away from each employee's individual personality.

b) Uniforms can help customers identify members of the sales staff.

Explanation:

The adoption of uniforms for the sales team is something very beneficial and can optimize profits in this sector. That's because the uniform allows customers to recognize sales team members and know who to turn to when they want to buy something, or know some information about the product. This encourages customers to buy what is on offer, as customers recognize the sellers and the right people they can communicate with at the time of purchase.