What is the most important communication benefit of using “I” statements rather than “You” statements? “I” statements help you avoid sending mixed messages.
“You” statements sound like blame and tend to make the other person stop listening.
They help you be more specific instead of vague about your feelings.
You can only know how you feel, not how the other person feels.

I' Statements have Multiple Benefits

'I' statements make the speaker take responsibility for his emotions, acknowledging and understanding them better. ... When you focus on what you are feeling, rather than on your opinion on the matter (as is conveyed through a 'You' statement), it is non-threatening and inoffensive.

the role of the practice manager is to ensure that all communucation is appropriate, respectful, timely, and compliant

explanation:

its c just did the test