Why is it important to have good phone etiquette

One of the most important elements of customer service is telephone etiquette. It is vital to let your customers know you are listening to them and genuinely care about what they have to say. This helps to build customer loyalty, which leads to repeat business.

Communication Is Already Hampered over the Phone. Studies have proven that 55% of communication is about body language. Since you cannot see body language over the phone, your communication effectiveness is already cut in half

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