Lucy and Silvana work in the physical therapy department of a hospital. The department head asked Lucy and Silvana to recruit a new employee for the department. Lucy wants to give the job to her friend. Silvana doesn’t think Lucy’s friend is a good fit, and this is causing a conflict between Lucy and Silvana. What are THREE ways that the department head can help Lucy and Silvana resolve the conflict? -by discussing possible solutions together and selecting the best one
-by allowing Lucy to hire her friend and forcing Silvana to accept the outcome
-by gathering all relevant and objective facts about the situation
-by exerting authority and selecting a solution without consulting either employee
-by allowing both Lucy and Silvana to narrate their side of the issue