Match the terms to their correct examples or descriptions.
1. body language
2. tone and body language
3. resolving conflict
4. good way to handle conflict
5. way to prevent conflict
with
a.) interpersonal skill
b.) being open-minded to differences
c.) taking a deep breath
d.) 93% total influence
e.) crossing arms and tapping foot

The correct answers are:

1e. Body language would be crossing arms and tapping foot. This would indicate that you are angry or annoyed or displeased,

2d. Tone and body language accounts for 93% of the total influence you can have over another person.

3a. Resolving conflict is seen as a interpersonal skill. You are attempting to solve a problem between two or more people.

4c. Good way to handle conflict would be to take a deep breath. Remaining calm during a conflict is essential.

5b. Way to prevent conflict would be being open minded to differences. If you are open minded then you are less likely to engage in conflict.