Flag Consumer relations plays a big part in workplace communication. Assume that you have been asked by your department manager to identify how to measure the use of effective consumer relations.

1. What steps would you take to identify relevant measures used in consumer (patient) relations in the healthcare industry?

2. Why are effective consumer (patient) relations important in healthcare?

Latesha moore has a choice at work between a traditional health insurance plan that pays 80 percent of the cost of doctor visits after a $250 deductible and an hmo that charges an $8 co-payment per visit + a $20 monthly premium deduction from her paycheck. latesha anticipates seeing a doctor once a month for her high blood pressure. the cost of each office visit is $50. she normally sees the doctor an average of three times a year for other health concerns. comment on the difference in costs between the two health care plans and the advantages and disadvantages of each.

Which of the following mental illness does not begin during adolescence? a. post-traumatic stress disorder b. obsessive-compulsive disorder. c. schizophrenia. d. addictions

The nature–nurture issue refers to the debate over the relative contributions that make to the development of psychological traits. a.introspection and nerve cell activity b.unconscious and conscious motives c.behavior and mental processes d.genes and experience