Below is a conversation between a nurse and a patient. Nurse (using eye contact): “Based on your test results, you have strep throat."
Patient (weeping inconsolably): “I am never going to get better."
Nurse: "We can prescribe antibiotics that will help you feel better."
Patient: "Sure, like pumping me full of drugs will help."
Nurse: "Try the antibiotics until they are finished, and see how you feel."
Which best describes the communication between the nurse and the patient?
O The nurse is using ineffective communication, and the patient is confused by her directions.
O The patient is using ineffective communication by being sarcastic and overly emotional.
O The patient is using only verbal communication.
O The nurse is using only verbal communication.