Select all that apply. By using the key word technique: Select one or more:
a. You tell the customer you’re listening
b. You use language that the customer left out
c. You will sound like other customer service professionals
d. You will build customer relations

Does anyone have an answer to this question? if so me.

What should be changed to make the following sentence true? "the stress model suggests that people with a predisposition for a disorder are more likely to develop the disorder when faced with stress."

In 2009, a flu pandemic was believed to have originated when viral transmission occurred from pig to human, thereby earning the designation, "swine flu." although pigs are thought to have been the breeding ground for the 2009 virus, sequences from bird, pig, and human viruses were all found within this newly identified virus. what is the most likely explanation of why this virus contained sequences from bird, pig, and human viruses? a) the virus was descended from a common ancestor of bird, pig, and human flu viruses.b) the infected individuals happened to be infected with all three virus types.c) related viruses can undergo genetic recombination if the rna genomes mix and match during viral assembly.d) the human was likely infected with various bacterial strains that contained all three rna viruses.