Apatient comes to the clinic with superficial cuts on the left wrist. the patient paces around the room sobbing but cringes when approached and responds to questions with only shrugs or monosyllables. select the nurse's best initial statement to this patient.
a. "everything is going to be all right. you are here at the clinic, and the staff will keep you safe."
b. "i see you are feeling upset. i'm going to stay and talk with you to you feel better."
c. "you need to try to stop crying so we can talk about your problems."
d. "let's set some guidelines and goals for your visit here."