If your experiencing conflict wirh a friend or family member, the first thing you should do is to

Work out if the issue is worth fighting over.

Try to separate the problem from the person.

Try to cool off first if you feel too angry to talk calmly.

Keep in mind that the idea is to resolve the conflict, not win the argument.

Remember that the other party isn’t obliged to always agree with you on everything.

Define the problem and stick to the topic.

Respect the other person’s point of view by paying attention and listening.

Talk clearly and reasonably.

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Try to find points of common ground.

Agree to disagree.

explanation:

two years ago, when picking flowers in the mountains back of yosemite valley, i found a book. it was blotted and storm-beaten; all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however; many of the inner pages were well preserved. and although all were more or less stained and torn, whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today; its granite pages have been torn and blurred by the same storms that wasted the castaway book.two years ago, when picking flowers in the mountains back of yosemite valley; i found a book. it was blotted and storm-beaten, all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however, many of the inner pages were well preserved. and although all were more or less stained and torn; whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today, its granite pages have been torn and blurred by the same storms that wasted the castaway book.