Discuss the three main approaches/ techniques in map analysis.

Bottlenecks: points where tasks accumulate and the process flow is slowed. These should be analyzed and the problem solved. Read more about bottlenecks.

Points of contact with the customer: should always be fully satisfying experiences. Monitor them, as these are the times when the customer “judges” the company.

Determine the value - adding activities: these should be improved the most. Those that do not add value should be stopped.

answer called a epicycle;