White blood cells engulf, digest, and destroy invading bacteria using?

Which two elements does this excerpt from a christmas carol by charles dickens contain? "a small matter," said the ghost, “to make these silly folks so full of gratitude." "small! " echoed scrooge. the spirit signed to him to listen to the two apprentices, who were pouring out their hearts in praise of fezziwig: and when he had done so, said, "why! is it not? he has spent but a few pounds of your mortal money: three or four perhaps. is that so much that he deserves this praise? " "it isn’t that," said scrooge, heated by the remark, and speaking unconsciously like his former, not his latter, self. "it isn't that, spirit. he has the power to render us happy or unhappy; to make our service light or burdensome; a pleasure or a toil. say that his power lies in words and looks; in things so slight and insignificant that it is impossible to add and count ’em up: what then? the happiness he gives, is quite as great as if it cost a fortune." he felt the spirit's glance, and stopped. "what is the matter? " asked the ghost. "nothing particular," said scrooge. "something, i think? " the ghost insisted. "no," said scrooge, "no. i should like to be able to say a word or two to my clerk just now. that's all."

He leaned his head against the wall; his eyes were shut, his hands clasped in each other, and his body seemed to be sustained in an upright position merely by the cellar-door against which he rested his left shoulder. the lethargy into which he was sunk seemed scarcely interrupted by my feeling his hand and his forehead. his throbbing temples and burning skin indicated a fever . . there was only one circumstance that hindered me from forming an immediate determination in what manner this person should be treated. my family consisted of my wife and a young child. our servant-maid had been seized, three days before, by the reigning malady, and, at her own request, had been conveyed to the hospital. we ourselves enjoyed good health, and were hopeful of escaping with our lives. our measures for this end had been cautiously taken and carefully adhered to. they did not consist in avoiding the receptacles of infection, for my office required me to go daily into the midst of them; nor in filling the house with the exhalations of gunpowder, vinegar, or tar. they consisted in cleanliness, reasonable exercise, and wholesome diet. who is the story’s first-person narrator

Listening is also important because you spend more time listening than participating in any other communication activity. in fact, you spend more time listening to others than doing almost anything else. typical americans spend more than 80 percent of any average day communicating with other people l. they spend 45 percent of that communication time listening to others. which sentence states the main idea?