Lorenzo is being interviewed for a customer service position at a retail store. The interviewer asks him to provide a specific example of his customer service skills. The interviewer is asking Lorenzo to

A. provide details of his educational and work background
B. pretend he is serving a customer and act out how he will assist him or her
C. list all the customer service traits that he possesses
D. tell a brief descriptive story that demonstrates a time he provided excellent customer service