The manual provided by manufacturers which cover the servicing maintenance, and repair of their products 2. It documents the approved standard procedures for performing operations safely to produce goods and provide services. 3. It is a set of specifications for hardware or software, agreed upon by academic and Industry contributors 4. It covers all parts of a computer that are tangible objects. 5. It covers all activities from design, development, production, installation, servicing and documentation. 6. It is meeting the needs and desires of any customer 7. It is a process by which entities review the quality of all factors involved in production 8. It also evaluates people on their quality level skill sets and imparts training and certifications 9. It focuses on improving the processes to deliver Quality Products to the customer 10. Organization should plan and establish the process related objectives and determine the processes that are required to deliver a high-Quality and product 11. Development and testing of Processes and also do changes in the processes 12. Monitoring of processes, modify the processes, and check whether it meets the predetermined objectives 13. Implement actions that are necessary to achieve improvements in the processes 14. It is defined as an activity to ensure that an organization is providing the best possible product or service to customers. 15. It is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, an after the customer's requirements are met