Choose the best course of action for each of the following scenarios. A customer is angry and yelling because no one has been able to resolve an issue with her
product.

As a customer service agent, you are responsible for requesting a replacement part for a customer who is upset that his product needs one.

A customer is being rude to you and using off-color language. You respond
by
.

As a professional customer service agent, your ability to stay positive and focused on finding a solution that satisfies the customer is known as
.

What time of day would you expect to see a first quarter moonrise?

Stone, two or three feet thick, the door of wood and iron, a foot thick, and the iron grating which strained the light, i could not being struck with the foolishness of that institution which treated me as if i were mere flesh and blood and bones, to be locked up. i wondered that it should have concluded at length that this was the best use it could put me to, and had never thought to avail itself of my services in some way. i saw that, if there was a wall of stone between me and my townsmen, there was a still more difficult one to climb or break through before they could get to be as free as i was. i did not for a moment feel confined, and the walls seemed a great waste of stone and mortar. i felt as if i alone of all my townsmen had paid my tax. — “civil disobedience,” henry david thoreau based on this passage, how did thoreau feel about his confinement?

What form would best be classified as postmodern