PLZ HELLP How does the resolution of "Thank you, Ma'am" best help readers to understand the theme, or the message, of the story?

The characters are introduced and the major conflict is presented.

This is the part of the story in which readers observe how characters react to events.

At the end of the story, readers learn that people are often different than they might first appear.

At the conclusion, readers understand that this young boy and this woman have shared an important experience.