21. Which one of the following statements shows appropriate netiquette? A. “THE SHIPMENT ARRIVED FOUR DAYS AFTER THE REQUESTED DATE.”
B. “Don’t know when you’ll get around to this since you never seem to be in the office.”
C. Including a specific subject line
D. Sending an e-mail of five monitor screens54 Examination
22. Suppose you’re writing a description of an object or a process. How many pararaphs
should you include in your introduction?
A. One C. Three
B. Two D. As many as you choose
23. To make your writing concrete and specific, you should use
A. words that encompass many meanings.
B. facts and figures wherever possible.
C. words that are emotional and therefore “real.”
D. as few words as possible.
24. When you’re writing instructions, it’s almost always helpful to
A. include a table of contents.
B. include an illustration.
C. explain why one method is better than another one.
D. show how much time and money the process will save the company

Match each excerpt to the correct stanza structure. 1. it was many and many a year ago, in a kingdom by the sea, that a maiden there lived whom you may know by the name of annabel lee; and this maiden she lived with no other thought than to love and be loved by me. (from "annabel lee" by edgar allan poe) 2. o thou, new-year, delaying long, delayest the sorrow in my blood, that longs to burst a frozen bud and flood a fresher throat with song. (from "in memoriam" by alfred lord tennyson) 3. nature’s first green is gold, her hardest hue to hold. her early leaf’s a flower but only so an hour. then leaf subsides to leaf. so eden sank to grief,; so dawn goes down to day. nothing gold can stay. (from "nothing gold can stay" by robert frost) 4. at sestos hero dwelt; hero the fair, whom young apollo courted for her hair, and offered as a dower his burning throne, where she should sit for men to gaze upon. the outside of her garments were of lawn, the lining purple silk, with gilt stars drawn; (from "hero and leander" by christopher marlowe) quatrain couplet octave sestet