Can you use bullet point for the body section of the outline?

Check my grammar: dear mr. peter szulczewskisubject: loyal customer’s complainti visited wish.com last month and found a 2-terabyte hard drive for only $69.99, an alive aquarium piranha fish for $7.99 and an unlocked samsung galaxy s9 phone for $599.99. the price of such quality item got me to buy all three of them thinking it is exactly what the description and pictures shows it be.the items arrived today and i am for giving me an actual samsung galaxy s9 for a low price but i got lied about the two other items, i know it doesn't always happen but we are losing our trust everytime it happens. i got 500gb hard drive and a plastic sardine fish. i thought i saved money but a 500-gigabyte hard drive should only be worth $40 and i am ok that they gave me a plastic fish because it is only $8 but they gave me a sardine plastic fish which is a very uninteresting species of fish and i have no use for it. you again for the phone. i like buying in your website and admire the prices you give to your items. i will not ask for a refund for the fish and hard drive but you should tell your sellers to use a truthful descriptions of their products because if they keep deceiving us, you might lose a lot of loyal customers.sincerely,russell john javierloyal customer

Which of these excerpts is most clearly an example of narrative poetry? a. “in xanadu did kubla khan/a stately pleasure dome decree…” b. “and all that’s best of dark and bright/meet in her aspect and her eyes…” c. “who can contemplate fame through clouds unfold/the star which rises…” d. “one shade the more, one ray the less/had half impaired the nameless grace…”

Which claim does the sentence "teach english and play with children in local orphanages by day and enjoy the sights and new friends by night" support?