2. What is the meaning of the phrase ... a lump of ice breaks off from a whole snow cone” in paragraph 14. Use two details from the article to support your thinking No links please just write it.

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

basic principle: a pronoun usually refers to something earlier in the text (its antecedent) and must agree in number — singular/plural — with the thing to which it refers. the indefinite pronouns anyone, anybody, everyone, everybody, someone, somebody, no one, and nobody are always singular.