Help please

Does anyone know the answer to the question?

During which stage of the listening process would you pay close attention to verbal and nonverbal signals? taking notes evaluation active involvement preparation

Read this excerpt from leah missbach day's foreword to wheels of change.bicycles have long played a role in my life. as a young woman, i rode one year-round before i had a car. but it was later in adulthood that the bicycle became more than a source of transportation for me. the bicycle actually began to truly shape the way i saw the world.what is the author's purpose for including this in the foreword?