11. vera is a good listener, her customers solve problems, and makes product suggestions that meet their needs. last year she received the associate of the year award. vera's experience illustrates the idea that success is
a. measured by how well one does his or her job.
b. in numbers—both money earned and customers served.
c. determined by the desire to succeed.
d. in the mind, not in the job.

There is nothing here about money- so we can exclude the second option. What we do know is that Vera is very good at her job - she is listening to her clients and she is making good product suggestions. We also know that her good work was rewarded - specifically, he got the Associate of the Year Award. So it seems that success is measured by how well one does in their job - and she did very well! (answer A)

The answer would be d, coherence.