What is not a service provided by a properly written business letter?
a)politely expresses sadness, regret, or appreciation
b)serves as a record of transaction or purpose
c)conveys a message about a specific matter of importance or concern
d)builds goodwill and rapport for the person or agency sending the letter

Read this paragraph from chapter 5 of the prince. there are, for example, the spartans and the romans. the spartans held athens and thebes, establishing there an oligarchy: nevertheless they lost them. the romans, in order to hold capua, carthage, and numantia, dismantled them, and did not lose them. they wished to hold greece as the spartans held it, making it free and permitting its laws, and did not succeed. so to hold it they were compelled to dismantle many cities in the country, for in truth there is no safe way to retain them otherwise than by ruining them. and he who becomes master of a city accustomed to freedom and does not destroy it, may expect to be destroyed by it, for in rebellion it has always the watchword of liberty and its ancient privileges as a rallying point, which neither time nor benefits will ever cause it to forget. and whatever you may do or provide against, they never forget that name or their privileges unless they are disunited or dispersed, but at every chance they immediately rally to them, as pisa after the hundred years she had been held in bondage by the florentines. what idea is stressed in the passage? the desire for liberty the establishment of an oligarchy the dismantling of an acquired state the tendency toward rebellion

Meaning to its abbreviation. 1. contraction gr. 2. obsolete as 3. greek pl. 4. anglo-saxon obs. 5. plural g. 6. german ff. 7. that is pron. 8. colloquialism colloq. 9. following i.e. 10. pronoun contr.

Read the following passage: he roamed from chamber to chamber with hurried, unequal, and objectless step. the pallor of his countenance had assumed, if possible, a more ghastly hue— but the luminousness of his eye had utterly gone out. the once occasional huskiness of his tone was heard no more; and a tremulous quaver, as if of extreme terror, habitually characterized his utterance. there were times, indeed, when i thought his unceasingly agitated mind was laboring with some oppressive secret, to divulge which he struggled for the necessary courage. which of the above ideas might be considered foreshadowing? he is wandering all over the chamber his skin tone is really pale his voice is quivering the narrator thinks he is laboring with an oppressive secret