Because her coworker kept her eyes on her work and never said much, laura concluded that rita wasn't very smart. but when a new procedure was introduced on their floor and laura made several errors, rita showed her a simple way to remember each step. this is an example of
a. misjudging other people's abilities.
b. having a low level of self-esteem.
c. failing to listen to others.
d. failing to take responsibility for one's mistakes.