Give an example of a time when you had to empathize with an angry customer or teammate? what was the situation and the outcome?

Which revision of this sentence best uses direct characterization?

Ineed ideas for this essay something easy that i can do does anyone have any ideas on what i should write on for this 100 points ! write a procedural essay with media that is 1 ½–2 pages in length. clearly state your topic, and include all steps necessary to complete the procedure. you will submit your prewriting and planning documents along with your essay.

What is the narrators main conflict in this passage