Which of the following is a true statement about instruction formats used in business documents

I think it's "Pictures display information when written instructions are more complicated". Personally I believe it's just a majorly confusing way of saying: when the written instructions are too complicated they use pictures as well.

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the answer should be the first one. "many people find his lyrics very moving."

it by far makes the most grammatical sense and is very objective, removing any first person from the original sentence and keeping with the sentence fluency.