What the name of a character trait for someone that is "hard" on the out side but "nice" or "soft on the inside?

If an item does not contain a fragment, write correct. if the item contains a fragment, rewrite it to make it one or more complete sentences. 1.)their faces shining with delight at seeing the movie star. 2.)i wanted one thing. to take a long nap 3.)the committee was irrupted by this application. which we received just yesterday. 4.)i enjoy working with my hands. 5.)traffic lights flashing erratically as the cars jammed in the intersection, unsure whose turn it was to proceed. 6.)the apples cooked. with their sweet juices bubbling away. 7.)just as mr.chao said goodbye. 8.)classified ads filled the pages of the newspaper. 9.)a report to write and math to do before tomorrow. 10.)the silhouettes of the trees against the light of the moon.

Me determine which are quote or paraphrase.

Jeff's response to justin assumes that justin is following which maxim? justin: hey, jeff! jeff: yeah? justin: get ready for the news of the day! jeff: okay. justin: i got that job i was after! jeff: wow! that's great! justin: ! starts right now! later!