Learning task 3 1.Based on the tip being discussed, what is customer empathy?

2.Why do you think building rapport to the customer is impotant in housekeeping?​

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

i go to the store and buy some cheese,suddenly there was akward silence.   out of no where comes a ninja, and he takes an apple, and chokes the cashier, until he passes out.   the disapeared in a puff of smoke.   the cashier went to the doctor, and everything was fine again.   they all lived happily ever after without anymore ninjas.

the end

go to buy cheese= exposition

akaward silence= rising action

ninja chokes the cashier= climax

cashier goes to the doctor= falling action

they live happily ever after= resolution

what is the context here? we need to know what story you're talking about : )

hi

explanation:

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