Q3 Pick out one word or phrase from the text which shows you that the writer
wants the restaurant owner to feel apologetic. Then explain why it tells you this.
I was sorely disappointed last weekend when the standard
of food fell well below what I had come to expect from your
restaurant. As a loyal and regular customer, I hope you will be
forthcoming in providing either reimbursement or a voucher,
since I felt cheated in having to pay on this occasion.
Example:
Explanation:
Claire wasn't sure what her meal was