You are the marketing officer for either a large hotel or a car dealer. Produce a report for your company's head of marketing in which you explore:
the differences between customer satisfaction and customer delight
ii. the reasons why it is so important to create the sensation of delight among your
customers
iii. the ways in which it could be done.
i.
Illustrate your arguments by examples relevant to your chosen organization, Let the hotel
or car dealership.

correct answers:

c. they use panels.

d. they include images and words.

e. they contain gutters.

- "in the declaration of independence, it is stated that all people have certain rights that can't be taken away. when the government fails to protect these rights, the people have no choice but to remove that government and replace it with a government that will do its job and protect the people's rights."

i would pick a. i think this is more of a personal question though.

a omg *hides wit stranger*