Susan noticed that when Lorna was listening to her, Lorna put her cell phone away, turned her music off, and made eye contact. That made Susan feel that Lorna was genuinely interested in and valued what she had to say. Susan now plans to do the same thing in the future to make the people with whom she converses feel the same way. Susan is A. identifying issues.
B. enacting her goals.
C. reflecting on effective communication.
D. taking stock of what she does well.