Which guideline for writing a business letter should Finn apply in this context?

Read the excerpt from flannery o'connor's "the life you save may be your own although the old woman lived in this desolate spot with only her daughter and she had never seen mr. shiftlet before, she could tell, even from a distance, that he was a tramp and no one to be afraid of. his left coat sleeve was folded up to show there was only half an arm in it and his gaunt figure listed slightly. which phrase connects these characters to the southern gothic genre? half an arm she had never seen his left coat sleeve folded up