In a claim rejection letter, Raul writes, “I can understand your disappointment. I am sorry that we cannot offer a suitable replacement for the faulty item.” Which goal for writing a negative message is he addressing? A.
Be future-looking.
B.
Be empathetic.
C.
Be clear.
D.
Be fair.
E.
Be professional.

Doing these so people can get extra points :)

b. Be empathetic

Explanation:

I just finished the test on plato and got it correct.

Saying that he "understands your disappointment" and "I'm sorry" show an empathetic 'I feel and understand what youre going through' response (at least thats what i thought)

the correct answer is the following.

one of the groups i belong to is the boy scouts. this is a problem-solving group because it has tasks that we need to solve in order to other people in different activities such as the rescue of lost pets, or elder people in need.

the other group i belong to is kids pro environment, and is an information-sharing group that tries to create conscience about the risks and problems that generate pollution in our cities. we share information to other students and parents on the importance of keep our communities clean and our skies clear.