Read the passage. What should Jake do? What professionalism skills would he be using? Jake has just arrived at work. He starts typing a report that he has been working on for most of the week. In the middle of this, his supervisor sends him an email asking him to make some changes to an earlier report and send it in by the end of the day. Another email comes in with an urgent request for him to call a client who needs some details for another project. Finally, he gets another email asking him to review a report written by a co-worker.

What should Jake do?
a. complete his report and only then move on to the other tasks
b. call the client and work on his report as he speaks to the client
c. list his duties in order of importance and do them in that order

What professional skills would he be using?
a. time-management
b. resource-management
c. multitasking