Why does the narrator feel sympathy for mala

From Mrs. Croft's daughter, Helen, the narrator learns that Mrs. Croft is 103 years old. ... After six weeks, Mala's passport and green card are ready, and she travels to join her ... Sen in "Mrs. Sen's," and Sanjeev and Twinkle in "This Blessed House"—have trouble ... Her sympathetic husband makes all the difference, however.

Explanation:

since it is asking for her reaction to elnora's trouble at school you can rule out any answers with a positive response (b). then you can rule out (d), this is because it does not show the mother's reaction but the daughter's response. that leaves you with two options (a) and (c), by looking at the options you can rule out (c) because it isn't referring back to elnora's issues at school.

idk tbh because i'm just getting points.