Use your own initiative, think about what the expectations of the customer and your company may be. You are required to produce a customer service policy for the building services engineering company you work for. The business undertakes work for both property developers and private domestic customers. Provide a detailed policy on the pages below. Your policy should include:
• an initial statement of the company’s commitment to how it deals with customers
• simple paragraphs detailing the standards set for each aspect of the business and how those standards are going to be met; the standards identified must be achievable.

Customer Care Policy for ABC Building Services Company
1. Policy statement

2. Business standards

3. Personnel requirements