Match each characteristic of active listening to the scenario it describes. avoiding interruptions
being receptive
reflecting back the conversation
creating a balance
Marcus is speaking to Anna. When Marcus
finishes, Anna repeats a part of his speech.
Juan is speaking to Helen. Helen wants to
finish Juan's sentences but doesn't do so.
Jill and Jack exchange ideas. They take care
to give each other equal time to talk
Bill is listening to Sasha. He disagrees with
her but remains open to what she says.